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Customer Service Representative

2 weeks ago

Noida Uttar Pradesh, India XpressEdu Full time

**Job Overview**:
**Responsibilities**:

- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Follow-up on customer interactions to ensure satisfaction and resolve any ongoing issues.
- Document all customer interactions accurately in the CRM system.
- Meet or exceed individual and team performance metrics (e.g., call resolution time, customer satisfaction).
- Collaborate with other departments to ensure a seamless customer experience.
- Stay up-to-date on product knowledge and service updates.

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person