Customer Care Executive

3 days ago

Mohali, India Trenity Consultants Full time

Activities include:

- Working with confidential and or sensitive documents on immigration programs(Canada, UK, USA, Europe, Australia), client analysis, immigration options, closing contracts, process monitoring, and case reporting updates.

**Responsibilities**:
1.Preferrable: 1 year experience in Immigration Operations. You must take full responsibility of all operations, remaining up to date with any changes to legislation.

2. Supervising team members and decision making. He/She must offer information pertaining to immigration rules, helping clients to obtain visa approvals, conducting surveillance of submitted documents, and handling other related issues.

3. Prepare and file all the supporting documents required for obtaining permanent residence visa towards Canada,UK, Europe etc. Must ensure that all of the information provided by the client is accurate and correct, while preparing and checking all legal documents.

4. Be responsible for all aspects and stages of each case, ensuring positive outcomes are achieved while delivering an exceptional level of client service. Would be responsible for filing & processing of PR-TR Visas and European visa process.

5.Skills and requirements: Excellent problem-solving and customer service skills. Excellent spoken English is a must confident/energetic and result oriented Thorough knowledge of migration Visa Processing for Europe, UK, Canada and other countries.

**Skills**
- Prior experience in negotiation, consulting, collections
- Strong interpersonal skills.
- Ability to communicate effectively and concisely to customers.
- Must be a team player.
- Must be able to handle clients over the phone and in person.
- Ability to work under pressure.

**Fluency in multiple languages is a plus**

Ability to commute/relocate:

- Mohali: Reliably commute or planning to relocate before starting work (required)

**Salary**: ₹200,000.00 - ₹250,000.00 per year

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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