Client Service Representative

**Job Title: Client Relationship Executive**

**Location**: [Insert Location]

**Department**: Sales/Customer Service

**Reports To**: [Insert Reporting Manager/Title]

## **Job Summary**

## **Key Responsibilities**
- **Client Relationship Management**: Build and maintain strong, long-lasting client relationships through regular communication and personalized service. Serve as the main point of contact for clients, addressing inquiries, concerns, and providing timely solutions.
- **Customer Support & Satisfaction**: Actively monitor client satisfaction by gathering feedback and resolving any issues or challenges promptly. Proactively address potential concerns to maintain a high level of customer satisfaction and retention.
- **Identify Opportunities for Upselling & Cross-selling**: Understand client needs and business objectives to identify opportunities for additional services or products that align with their goals.
- **Account Management**: Oversee the management of assigned client accounts, ensuring that all contractual obligations, deliverables, and deadlines are met. Work closely with internal teams to ensure seamless service delivery and execution.
- **Client Onboarding & Training**: Guide new clients through the onboarding process, providing product or service training and ensuring a smooth transition.
- **Reporting & Documentation**: Maintain detailed records of client interactions, feedback, and project status. Provide regular reports on account health, client performance, and areas for improvement to management.
- **Collaboration with Internal Teams**: Coordinate with sales, marketing, and operations teams to ensure alignment on client goals, expectations, and project timelines.
- **Market & Product Knowledge**: Stay up to date with industry trends, company products, and services to provide relevant insights and recommendations to clients.

## **Qualifications**
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 2-4 years of experience in client relationship management, customer service, or account management.
- Strong interpersonal and communication skills with the ability to build rapport with clients at all levels.
- Problem-solving skills with the ability to handle difficult client situations effectively.
- Ability to work independently as well as collaboratively within a team.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot).

## **Preferred Skills**
- Experience in [industry-specific knowledge, e.g., tech, healthcare, finance, etc.]
- Knowledge of project management tools (e.g., Asana, Trello)
- Strong negotiation and conflict resolution skills.

## **Why Join Us?**
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and career development.
- A dynamic and collaborative work environment.
- Health, wellness, and other employee benefits.

**To apply, please submit your resume and a cover letter outlining your experience in client relationship management.**

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Habsiguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected Start Date: 20/11/2024