Representative, Customer Service
2 weeks ago
Role Title Representative Customer Service L04 Company Overview Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto outdoors pet and more We have recently been ranked 2 among India s Best Companies to Work for by Great Place to Work We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies ranked 3 among Top Rated Companies for Women and Top-Rated Financial Services Companies We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being We provide career advancement and upskilling opportunities focusing on Advancing Diverse Talent to take up leadership roles Organizational Overview The Retail Card team provides customer service to U S credit card holders on multiple queries e g Pay by Phone Charges Fees Disputes Name Address changes Promotions etc for several clients e g PayPal Amazon Google Shop HQ J Crew etc Role Role Summary Purpose Customer Service Representative - To Answer Phones to respond to general Customer s inquiries concerns and complaints Arrange for service requested by the Customer Project a professional company image through Phone interaction Follow up on Customers inquiries and resolve Recognize document and alert the Supervisor of trends in Customers calls Recommend Process Improvement Key Responsibilities Service calls from Customers based out of US Solve queries and concerns on the call Arrange for Services required by the Customers Provide Customer with Product and Services information Follow up on Customers inquires and resolve Recognize document and alert the Supervisor of trends in Customers calls Recommend Process Improvements Handle multiple clients at all times Required Skills Knowledge Minimum 10 2 Intermediate Phone banking Contact Centre experience Retail Card experience will be an added advantage Demonstrate high level of Customer Centric mindset Excellent English Language Communication Skills Working Knowledge of Computers Proficient in MS Office Resources Professional phone etiquettes and ability to work with teams Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well Adaptable receptive to change as per business requirement at short notice For Internal Applicants Understand the criteria or mandatory skills required for the role before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated fields such as education prior experience other skills and it is mandatory to upload your updated resume Word or PDF format Should not be on any active corrective action plan First Formal Final Formal PIP etc L4 L5 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible Grade Level 04 Job Family Group Customer Service Operations
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Customer Service Representative
2 weeks ago
Hyderabad, Telangana, India Shott Amusement Limited Full time**Customer Service Representative** Designation - Customer Service Representative Working Location - Madhapur, Hyderabad Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM to 1 AM (Rotational Shift) For Female - 10:30 AM TO...
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Customer Service Representative
4 days ago
Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time**Job Title**:Customer Service Executive (Female Only) **Company**:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD **Location**: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana -500037 **Experience**: 1 - 5 years **Job Summary**: **Key Responsibilities: - ** - Resolve customer complaints and queries in a professional and...
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Customer Service Representative
6 days ago
Hyderabad, Telangana, India Clogic Softtech Full time**Title: Customer Service Representative** **Location: Hyderabad, TS** **Experience: 0 to 1 year (Freshers can apply)** **About the Role**: Key Responsibilities - Provide accurate product/service information and resolve customer queries. - Maintain records of customer interactions and transactions in the CRM system. - Escalate unresolved issues to the...
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Customer Service Representative
10 hours ago
Banjara Hills, Hyderabad, Telangana, India Goodz Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...
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Customer Service Representative
4 days ago
Madhapur, Hyderabad, Telangana, India Mahaveer Soft Solutions Pvt Ltd Full timeJob description Call Centre Representative - We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. REQUIREMENT - Graduated high school, but a bachelor's degree in...
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Customer service representative
4 weeks ago
Hyderabad, India NetRTech Solutions LLP Full timeJob DescriptionCompany DescriptionNet Tech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
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Customer Service Representative
7 days ago
Hyderabad, India Lyros technologies pvt.ltd Full timeHiring for Customer Service Representative in Bangalore Call Vyshnavi 9030881564 Hi, Seasons Greetings for a Bright CAREER ahead! Customer Service Representative Responsibilities: *Maintaining a positive, empathetic, and professional attitude toward customers at all times. *Responding promptly to customer inquiries. *Communicating with customers...
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Customer Service Representative
4 weeks ago
Hyderabad, India NetRTech Solutions LLP Full timeJob DescriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
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Customer Service Representative
4 weeks ago
Hyderabad, India Whatjobs IN C2 Full timeRecruitment Mantra Hiring Customer Service Representatives for NFNA Education Pvt. Ltd., Bhawanipore, Kolkata! Job Title: Customer Service Representative Company: NFNA Education Pvt. Ltd. Location: Bhawanipore, Kolkata Employment Type: Full-time, Permanent (Day Shift) Job Description: NFNA Education Pvt. Ltd. is seeking enthusiastic and customer-focused...
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Customer Service Representative
1 week ago
Banjara Hills, Hyderabad, Telangana, India Scientific Syndicate Full time**Job Title: Customer Support Representative** **Location: Hyderabad, Telangana** Are you a customer-focused individual with a knack for technical problem-solving? Join our vibrant team as a full-time on-site Customer Support Representative in the heart of Hyderabad. This is a fantastic opportunity to be a key player in delivering exceptional support...
