
Operations Executive
4 days ago
**Job Title**: Operations Executive - Hospitality
**Location**: Gurugram, Haryana
**Salary**: Up to ₹35,000 per month
**Experience**: Minimum 1 year in Guest Servicing or Hospitality
**Industry**: Hospitality
**About Us**:
We are a leading player in the hospitality industry, delivering exceptional services to guests. We are looking for a dedicated and enthusiastic **Operations Executive** to join our team in Gurugram. If you have experience in guest servicing and have a passion for hospitality operations, we would love to hear from you
As an **Operations Executive**, you will be responsible for supporting day-to-day operations, ensuring high-quality service delivery, and providing an excellent guest experience. You will work closely with the operations and guest services teams to manage guest requests, handle operational processes, and contribute to the smooth functioning of the hospitality establishment.
**Responsibilities**:
- Oversee the daily operations of the hospitality establishment, ensuring smooth and efficient processes
- Manage guest check-ins, check-outs, and inquiries to ensure a seamless experience
- Respond to guest requests and resolve any concerns promptly and professionally
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Monitor guest feedback and suggest improvements to enhance service quality
- Assist in managing bookings, reservations, and special guest requirements
- Handle guest complaints and ensure timely resolution with a positive outcome
- Maintain records, reports, and documentation of operations and guest services
- Contribute to the continuous improvement of operational processes and efficiency
**Requirements**:
- Minimum 1 year of experience in guest servicing or hospitality operations
- Strong communication skills (both written and verbal)
- Excellent interpersonal skills and ability to handle customer inquiries and complaints professionally
- Knowledge of hospitality industry standards and practices
- Ability to work in a fast-paced environment and adapt to changing demands
- Strong organizational skills and attention to detail
- Positive attitude with a passion for delivering excellent guest experiences
- Basic knowledge of hotel management systems (preferable)
**Benefits**:
- Competitive salary (up to ₹35,000 per month)
- Opportunity to work in a dynamic, growing hospitality company
- Professional growth and development opportunities
- Positive and supportive work culture
Pay: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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