Csr

2 weeks ago


Kalyan Nagar Bengaluru Karnataka, India fly my cart Full time

**About Fly My Cart**:
Fly My Cart is a growing courier and logistics platform dedicated to providing fast, reliable, and customer-friendly delivery solutions. Join our team and help build a customer service experience that stands out in the logistics space.

**Roles & Responsibilities**:

- Resolve customer complaints and escalate complex issues to the appropriate team.
- Provide real-time updates on shipment status, delivery, and pickup schedules.
- Maintain accurate records of customer interactions.
- Ensure customer satisfaction and build trust with timely communication.
- Coordinate with backend and delivery teams for quick resolution.
- Assist in onboarding new customers and guiding them through the app usage.

**Key Skills Required**:

- Good verbal and written communication in English, Hindi, and/or regional languages.
- Basic computer knowledge and typing speed.
- Active listening, patience, and problem-solving mindset.
- Positive attitude and willingness to learn.
- Familiarity with WhatsApp, Google Sheets, or CRM tools is a plus.

**Eligibility**:

- **Freshers** with good communication skills are welcome.
- **Interns** pursuing graduation or just completed.

**Perks & Benefits**:

- Performance-based incentives
- Internship certificate (for interns)
- Friendly and growing work environment
- Opportunity for full-time role after internship
- Learning & growth in logistics and communication skill

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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