Operation Executive

2 weeks ago

Saket Delhi Delhi, India VIRTUALXCEL SOLUTIONS PRIVATE LIMITED Full time

A sales associate in a virtual office and coworking environment has a multifaceted role that combines sales, customer service, and community engagement. Heres a detailed overview of their roles and responsibilities:

- Customer Engagement:

- Conduct virtual and in-person tours of coworking spaces and explain available services.
- Sales and Membership Management:

- Promote virtual office and coworking membership options, including private offices, dedicated desks, and meeting rooms.
- Guide prospects through the selection process, addressing their specific needs and preferences.
- Handle membership sign-ups, renewals, and payment processing.
- Virtual Office Services:

- Educate clients about virtual office services, including mail handling, phone answering, and business registration.
- Assist clients in setting up their virtual office accounts and services.
- Community Building:

- Foster a sense of community among members by promoting networking events, workshops, and social gatherings.
- Act as a liaison between members to encourage collaboration and communication.
- Customer Service:

- Address member inquiries and concerns promptly and professionally.
- Provide ongoing support for members to ensure a positive experience in the space.
- Administrative Tasks:

- Maintain accurate records of member accounts, service agreements, and payments.
- Assist with inventory management for office supplies and shared resources.
- Feedback and Reporting:

- Collect feedback from members about their experiences and suggestions for improvement.
- Provide regular reports to management on sales performance, member satisfaction, and event participation.
- Marketing Support:

- Promote special offers and events to drive engagement and membership growth.

Skills Required:

- Communication Skills: Strong verbal and written skills to interact effectively with diverse clients.
- Sales Skills: Ability to identify client needs and effectively promote relevant services.
- Customer Service Orientation: A commitment to enhancing the client experience and resolving issues.
- Organizational Skills: Capable of managing multiple tasks and maintaining detailed records.
- Tech-Savvy: Familiarity with coworking and virtual office management software, as well as basic office technology.

**Experience**:

- Previous experience in sales, customer service, or hospitality is preferred.
- Knowledge of coworking and virtual office environments is a plus.

By balancing sales and customer service, a sales associate in this setting plays a vital role in attracting and retaining clients, ensuring they have a positive and productive experience.

Pay: ₹15,000.00 - ₹36,173.86 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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