Operations Executive

**Location**: Saket, New Delhi (On-site)

**Employment Type**: Full-Time

**About Iron Man Lifestyle**

Iron Man Lifestyle is a profitable, fast-growing dating and lifestyle coaching company committed to helping Indian men overcome social anxiety, build confidence and social skills, and form deeper, more fulfilling relationships.

We’re on a mission to become the best in the world at what we do—and we’re looking for people who are fired up to be part of this journey.

**About the Role**

As a **Operations Executive**, you will play a key role in shaping and optimizing the entire customer journey. This is a leadership position responsible for **improving customer retention, increasing lifetime value (LTV), and enhancing the overall client experience**, all of which contribute directly to company revenue.

You will develop systems, processes, and teams that ensure our clients succeed and continue to invest in our offerings.

**Key Responsibilities**
- **Customer Journey & Experience**: Define and improve every stage of the customer journey to maximize client outcomes and satisfaction. Monitor client progress and implement strategies for continuous improvement.
- **Account Management**: Serve as the single point of contact (SPOC) for all clients. Handle queries, grievances, and provide guidance to ensure successful engagement.
- **Increase Lifetime Value (LTV)**: Boost retention and repeat purchases. Identify opportunities for upselling, cross-selling, and improving gross profit per client.
- **Reduce Churn**: Investigate churn reasons, build strategies to reduce drop-offs, and lead onboarding/engagement initiatives.
- **Improve Collections**: Establish systems to reduce missed payments and improve collection efficiency.
- **KPI Management**: Track and optimize key Customer Success metrics—Net Promoter Score (NPS), adherence rate, testimonial rate, LTV, LTGP, etc.
- **Drive Referrals & WOM**: Create formal processes for generating referrals and amplifying word-of-mouth marketing.
- **Feedback Loop**: Collect, analyze, and present customer feedback to improve product/service offerings.

**Qualifications**
- 1-2 years of experience in a customer-facing role with a proven track record of meeting or exceeding individual and team targets.
- Demonstrated experience improving customer experience and client retention.
- Bachelor’s degree in a relevant field.
- Strong communication and interpersonal skills.
- Ability to build and execute processes from scratch.
- Experience with contract renewals, quotations, or client lifecycle management is a plus.
- Bias toward action, accountability, and results.

**Who You Are**
- You’re passionate about **serving and helping others**.
- You’re a **builder and executor**—not just an idea person, but someone who gets things done.
- You’re emotionally intelligent and able to handle customer concerns with grace and composure.
- You have a **“whatever-it-takes” attitude**, respect deadlines, and thrive on ownership.
- You’re aligned with our **mission and values** of helping Indian men grow in confidence and emotional depth.
- You’re committed to **personal development** and embody what we teach.

**Why Join Us?**

We’re changing lives—literally—and you’ll be at the forefront of that transformation. As a growing company, we offer a **high-impact role**, **room to grow**, and the chance to **build a department from the ground up**.

If you’re ready to work with a mission-driven, fast-paced team in Delhi—and want to lead the charge in customer success—we want to hear from you.

Schedule:

- Day shift

Ability to commute/relocate:

- Saket, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Were you able to bring your laptop to the office?
- What's your current in hand salary?
- What's your expected in hand salary?

Work Location: In person