Front Office Executive

2 days ago

Medinipur, India DSQUARE TRAVEL Full time

**Job Summary**:
The Front Office Executive is the first point of contact for clients visiting or calling the travel agency. This role requires a professional, friendly, and service-oriented individual who can manage inquiries, provide information about travel services, and support day-to-day front desk operations.

**Key Responsibilities**:

- **Client Reception & Interaction**:

- Greet and welcome clients and visitors in a warm and professional manner.
- **Customer Support**:

- Provide information on travel products, destinations, itineraries, and pricing.
- Assist in basic travel bookings (e.g., flight tickets, hotel reservations, local tours) under the guidance of travel consultants.
- **Administrative Duties**:

- Maintain records of customer inquiries, bookings, and feedback.
- Manage front desk supplies, brochures, and promotional materials.
- Schedule client appointments and follow-up calls.
- **Coordination & Communication**:

- Liaise with internal departments (ticketing, visa, operations) to support customer requests.
- Assist in maintaining communication with vendors and partners.
- **Documentation & Reporting**:

- Help with preparation of invoices, travel itineraries, and booking confirmations.
- Keep records organized and ensure compliance with data privacy and agency standards.

**Required Skills & Qualifications**:

- Bachelor’s degree in Travel & Tourism, Hospitality, or related field preferred.
- 1-2 years of experience in a similar customer-facing or front desk role (travel industry experience is a plus).
- Excellent verbal and written communication skills.
- Proficient in MS Office (Word, Excel, Outlook) and travel booking systems (if applicable).
- Pleasant personality, good interpersonal skills, and a professional appearance.
- Ability to multitask, prioritize, and remain calm under pressure.

**Preferred Attributes**:

- Passion for travel and a good understanding of popular tourist destinations.
- Knowledge of basic travel documentation (visas, tickets, insurance) is a bonus.
- Fluency in multiple languages is advantageous

Pay: ₹5,000.00 - ₹12,000.00 per month

Supplemental Pay:

- Commission pay
- Yearly bonus

Work Location: In person

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