Trade Operations Readiness Svp

Operations Readiness is a critical function in the Trade technology related Transformation initiatives and caters to the requirement for supporting system changes for Trade Operations processes.

This role requires project management skills and is a part of broader Operations Transformation group and will have additional opportunities to have experience and lead some of the initiatives.

In Citi, you will be responsible to ensure that approximately 2500 Trade Operations personnel across the globe are ready for business after system-wide changes are implemented.

This role requires passion to understand strategic priorities, system changes and new capabilities and tie them to operations processes. Lead a team of professionals tasked with creating training materials and providing trainings to operations teams. Own the readiness strategy execution. Ensure the team delivers on coordination, tracking, training, and drive system Sanity and Production Validation Testing.

The role requires providing visibility to senior management on the changes and corresponding commercialization and realization of agreed KPIs.

For the first year, this role will be aligned to Singapore time zone and first half of US Time Zone.

**Responsibilities**:

- Work with Business, Technology, Ops, Agile ART contacts, and broader global stake holders to understand and deliver Operations Readiness on continuous basis.
- Lead Trade Operations Readiness team to deliver strategic initiatives by being instrumental in the planning process, collaborate with various Agile ARTs and cross functional trade teams.
- Play instrumental role in setting up OR processes.
- Explore improvement opportunities, analyze impact, and provide proactive initiatives.
- Interpretation, analysis, and communication of complex data from various sources and leverage the same to solve problems.
- Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
- Has the ability to operate with a limited level of direct supervision.
- Ad hoc Ops projects coordination.
- SME support to Ops for all Trade Products and systems.
- Commercialization tracking and reporting.
- Critical commercialization issues escalation and tracking.
- Ensure team review test cases for PVT.
- Escalation points for stakeholder enquiries.
- Attend Project governance meeting.
- Maintain the stakeholder management and communication plans.

**Knowledge / Experience**:

- Minimum 10 years of experience in Operations/Technology roles working within a Global team with comprehensive knowledge of TTS Trade Operations & Technology.
- Managed and lead projects.
- Proven record of strong analytical and problem-solving skills.
- Proven record of Stake holder management/co-ordination and/or Project Implementation/Commercialization experience with Agile methodology.
- Understanding of Trade processes and Systemic Process flows.

**Skills**:

- Organizational and co-ordination skills - Strong inter-personal and stakeholder management skills.
- Good oral and written communication skills - Effective Documentation & Presentation skills.

**Competencies**:

- Confidence, Positive approach, and Self-motivation.
- Ability to engage confidently with Global and Regional partners.
- Enthusiasm, Commitment and Strong desire to work in Operations & Technology.

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred**Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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