Associate Ii, Customer Care

4 days ago

Gurgaon, India Boston Scientific Corporation Full time

**Associate II, Customer Care**:

- Remote Eligible: Hybrid- Onsite Location(s): Gurgaon, IN**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Job Specific Information**

Title:
**_Associate II, Customer Care_**

**Location**:
**Gurgaon, India**

Function:
**Global Business Services**

**Purpose Statement**

Process orders as assigned meeting timeline, Quality, Productivity and Incident target consistently. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

**Key Responsibilities**
- Process stock deliveries to sales representatives in Region, as well as inventory transfers, as required
- Process complex country-specific orders & EDI fall-outs
- Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
- Arrange special deliveries on request
- Control and send out invoices
- File ordering documents and related records
- Handle service complaints from customers and/or sales representatives
- Follow-up short term consignment stocks with customers and sales representatives
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc
- Handle backorders
- Should be flexible to work in different shifts.
- Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned

**Quality System Requirements**

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

- Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.

**Skillset Requirements**
- Performs complex or specialized assignments usually in the nature of projects, requiring working independently.
- Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
- Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
- Contacts are typically with individuals within own Function and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
- Language: Fluent in English. An additional language is an asset

**Basic Qualification**
- Bachelor’s degree required; MBA desirable
- International experience - Self-awareness of communication styles and cultural / global differences

**Requisition ID**:563285

**Job Segment**:Supply Chain, Medical Device, MBA, SAP, Customer Service, Operations, Healthcare, Management, Technology

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