Client Service Exec

**Key Responsibilities**
- To manage depository product and services for the corporate clients.
- Ensure adherence to the product governance, policies as laid by regulators and Wealth Product /segments at both country as well as group for corporate clients.
- Liaison with stakeholders/segments for ensuring appropriate support is provided to corporate clients for requests/ queries.
- Run initiatives to identify and improve processes, simplify requirements and activities undertaken for various requests w.r.t. corporate clients.
- Benchmarking of competition offerings to identify Product delivery/pricing Gaps.
- Take initiatives to create awareness of the Product across Bank segments.
- Resolve day to day queries related to product/process/offer/complaints. Support channels for timely resolution of corporate client complaints.
- Act as a product evangelist to build awareness and understanding of regulatory changes.
- Ensure compliance with internal and external guidelines and ensure mínimal comments in audits and other inspections.
- Find ways to improve operational efficiency and control costs to meet cost budgets.
- Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities.
- Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines.
- Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace.
- Ensure that your actions do not put others at risk, Work in a healthy and safe manner.
- Encourage others to work in a healthy and safe manner.
- Report all accidents and incidents and bring to the attention of the management any hazard in the workplace.

**Strategy**
- Responsible for providing comprehensive support to Corporate client for opening & maintenance of demat accounts under Depository Services, Wealth Management
- Responsible for monitoring productivity levels, organizing training sessions for highlighting product and regulatory related developments, monitoring competition activity, development of DP colleagues.
- Responsible for achieving the target at region/ product level.
- Train the segment staff for DP product.
- Create monthly MIS to track the leads and follow up on the leads, DP Dues collections etc.
- TAT of the product should be in line with competition

**Business**
- To achieve the set targets and number targets for DP products

**Processes**
- To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
- Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit
- Ensure all processes & policies are followed. Ensure that there are no operating losses/ Frauds.

**People & Talent**
- Train and guide the DP and Branch teams on the relevant DP product guidelines. Develop the talent within the DP team.

**Risk Management**
- As applicable for Depository Services

**Governance**
- As applicable for Depository Services

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Depository Services team, India to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Ensure adherence to regulations prescribed by NSDL, CDSL, SEBI, KRA and other regulatory bodies as applicable.

**Key stakeholders**
- Client Relationship team, All Segments including PRB, PRM, GMM, Private banking, CCIB, BB and Acquisition Channels

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in India, Depository Services; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

**Skills and Experience**
- Knowledge on Deposito