Trainer -bpo(Customer Service/support,female)

2 days ago

Tiruchchirappalli, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time

the BPO industry, and technical requirements whilst keeping in mind the

requirements of the industry such as Spoken English, MS Office and work

readiness skills.
- Carry out the required daily tasks assigned by the department and coordinate

with the class teachers, HOD and Principal regularly.
- Prepare question papers, quizzes, seminars, and practical exams to evaluate the

students learning.
- Exam invigilation and paper evaluation as per the academic calendar
- Conduct semester practicals with industry experts every semester and submit

marks
- Maintain attendance, follow the class schedule, and send session tracker to the

Zonal lead.
- Get the students to complete 30 hrs of internship every semester in the BPO

industry through referrals
- Pre and Post-placement counselling of students.
- Prepare the students for placement and get them placed in the BPO industry
- Organize conferences, workshops, and short courses to give hands-on BPO

expertise
- Coordinate and manage creative, inspiring professional development sessions in

line with college goals and priorities
- Coordinate academic activities and contribute to the overall development of the

student.
- Help students with Personality Development, Communication Skills, and

Training & Placements.
- Full attendance during company training and development programmes
- Assist the company in various operational tasks while the sessions are not happening

at schools or colleges during exams, winter break or summer break
- Design and develop course content along with the content team (not mandatory)

**Benefits**:

- Good career growth
- 20K to 25 K as per experience and skill
- Should have BPO industry experience and exposure. -Should have some experience in Training -Should have a good understanding of Customer Service/Support. -Effective client management skills to act as a bridge between the company and the institution they serve. -Able to handle tight deadlines and work pressure

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