Apply Now Customer Support Specialist

3 weeks ago


Tiruchchirappalli TN IN JR Communication & Power Service Full time

To manage inbound and outbound customer calls efficiently provide accurate information and ensure prompt service and customer satisfaction through effective telecommunication Key Responsibilities Handle inbound and outbound customer calls in a polite and professional manner Respond to customer inquiries service requests and complaints promptly Maintain proper call records and update the CRM or database regularly Coordinate with Service Engineer departments to ensure customer issues are resolved Follow up on pending cases and ensure customer satisfaction Provide clear communication and support to customers regarding products or services Meet daily weekly call targets and maintain call quality Suggest improvements based on customer feedback Key Skills Competencies Strong verbal communication in Tamil and English Good listening and problem-solving skills Confidence and patience in handling customer concerns Basic computer knowledge MS Office CRM tools Team player with a positive attitude Education Any Degree Diploma Added Advantage Prior experience in Service-related Customer Support Experience 1 to 3 years of experience in Customer Support Work Schedule General shift timing 6 days working Sunday weekly off Salary Negotiable Job Types Full-time Permanent Pay 12 000 00 - 15 000 00 per month Benefits Life insurance Provident Fund Work Location In person



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