IT Support Technician

Req ID- FY24|G&A|#6198- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- New Relic is seeking a highly motivated individual to join our IT Support team This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day-to-day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross-functional teams. Soft skills are just as important in this role as technical skills.- We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles.- If you’re interested in a new challenge in our fast-paced corporate environment, we welcome you to apply- What you'll do- In this role, you will provide front-end and back-end support in our primarily Mac environment. This is a hybrid role, which means you will work out of our Bangalore office up to three days per week. You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following:
Configure and setup IT hardware, including laptops, printers, and peripherals- Technology enablement service and training- Provision, de-provision, user accounts & system access- Provide event & meeting support via Zoom Ensure accurate inventory of hardware assets- Maintain a high level of service and support using a ticketing system- Collaborate with external partners like Security and Facilities- Participate in a global emergency on-call rotation- This role requires- Several years of experience supporting Mac hardware
Network knowledge and troubleshooting
Familiarity with JAMF Pro and CrashPlan
Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.)
Demonstrate empathy and a desire to provide a first-class end-user experience
Exhibit passion and motivation for new technology and learning
Demonstrate ability to work both independently and as a member of a team- Bonus points if you have- Apple Certified Macintosh Technician (ACMT) certification
Apple Certified Support Professional (ACSP) certification
Google Workspace certification
Google IT Support Professional certification
Comfortable using a command line
Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)
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**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

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New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.