Customer Support Executive

4 days ago

Bengaluru Karnataka, India Plyneer Industries Full time

**Company
- Plyneer Industries Private Limited**

**Location
- Richmond Road(Head Office)**

**Working Days
- Monday to Saturday**

**Timings
- 8:30 AM to 5:30 PM**

**website

**Experience
- 1 to 3 Years**

**Salary
- As per the Industry Standard**

**Designation
- Customer Support Executive**

**Responsibilities**:
**Customer Database Management**

**Maintain and update customer records in the CRM system.**

**Ensure data accuracy, completeness, and security.**

**Customer Relationship Management**

**Build and maintain strong relationships with customers.**

**Handle customer inquiries, complaints, and service requests promptly.**

**Create, schedule, and manage customer communication campaigns.**

**Track campaign performance and analyze customer engagement.**

**Lead Management**

**Monitor and manage leads through the CRM platform.**

**Follow up with leads and convert them into customers.**

**Reporting & Analytics**

**Generate regular reports on customer behavior, sales performance, and CRM activity.**

**Analyze data to identify trends and areas for improvement.**

**Team Coordination**

**Collaborate with sales, marketing, and support teams for seamless customer experience.**

**Share insights and updates from CRM data with internal teams.**

**Process Improvement**

**Identify gaps in the customer journey and suggest enhancements.**

**Assist in optimizing CRM processes and tools.**

**Training & Support**

**Help train staff on CRM usage and best practices.**

**Provide ongoing support to ensure effective use of the system.**

**Customer Feedback Collection**

**Gather and track customer feedback for product/service improvements.**

**Share insights with relevant departments**

**or call directly Sharmishtha
- Sharmistha MukherjeeSenior Recruiter**
**Plyneer Industries Pvt Ltd**
**Phone: 9901831729**

Pay: ₹11,820.93 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Work Location: In person

**Speak with the employer**
+91 9901831729

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