Patient Counselor

3 days ago

Borivali Mumbai Maharashtra, India APOLLO SPECIALITY Full time

To participate and work for the Outreach camps or any patient awareness related marketing activities.
- To encourage the patients and increase the number of footfalls and overall treatments.
- To nurture and handhold leads and patients during their treatment cycle.
- Responsible for counselling the patients about the benefits and risks of IVF transparently to enable the conversion of appropriate cases. Manage and resolve all complaint queries as per Apollo protocols.
- Counsel patients for improved health related outcomes at the hospitals, clinics explain the procedure in detail to the patients.
- Handle telephonic queries of the patients and conduct telephonic counselling for them.
- Provide regular and timely information to the patients regarding any change in instructions or any other related information.
- Responsible for counselling of all the new patients.
- Meet patients at regular intervals as advised.
- Collate health records related data from consenting patients.
- Handling patient queries and providing response.
- Provide patient support by coordinating with Patient Care Team, Nurses Pharmacists Maintain Donor patients database Counseling and selection of Donor and surrogates.
- Responsible for making discharge summary.
- Responsible for completing the consent form and handover to nursing team.
- To encourage patients for support group meetings and conduct one such meeting every week and document the proceedings.
- To support the centre in any promotional and social activities like corporate programs, awareness sessions etc.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

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