Customer Care Executive

3 days ago

Hyderabad, India L-MAN SERVICES PRIVATE LIMITED Full time

**Customer Support Executive**

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Computer skills.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

Note: Hindi, English and Telugu(Fluent) and add on language Kannada

**Salary**:
Freshers -Rs 13,640 in hand Rs12,000 and every 3 months increment of Rs1,500

Experienced: in Hand Rs 13,500 and every 3 months increment of Rs1,500

Regards

Praveen - HR Manager

L-Man Services Pvt Ltd.

**Speak with the employer**
+91 9059210270

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