Service Desk Representative

**Requisition Number**:102303**

**Service Desk Representative**

**Location**:This is a hybrid opportunity in Gurugram area.

**Insight**at a Glance**
- 14,000+ engaged teammates globally with operations in 25 countries across the globe.
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces list
- #14 on Forbes World's Best Employers in IT - 2023
- #23 on Forbes Best Employers for Women in IT- 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a **Fortune 500 Solutions Integrator** with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

**About the role**
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment, software, and/or reference materials.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Research/troubleshoot issues using the tools available.
- Navigate internal/external reference support materials.
- Proactively following up on all open issues.
- Work closely with other team members to identify and suggest resolutions and improvements.
- Other duties as assigned.
- ** Be AmbITious**:This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

**What we’re looking for**
- Bachelor’s degree (field related) or equivalent experience required.
- 2-4 years of overall experience is required.
- Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
- Must have a comprehensive knowledge of computer hardware/software concepts.
- This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
- Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.
- Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required.
- Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations.
- Ability to write reports and/or business correspondence a must.
- Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required.
- Must have excellent customer service and interpersonal communication skills.
- Must have the ability to work in a team environment and present a professional image.
- Must be able to multi-task and be flexible with assigned work schedule.

**What you can expect**

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
- Medical Insurance
- Health Benefits
- Professional Development: Learning Platform and Certificate Reimbursement
- Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

**Join us today, your ambITious journey starts here.**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process._
- At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you_
- Today's talent leads tomorrow's success. Learn more about Insight:_

**_

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India