Guest Service Representative

2 days ago


Gurugram Haryana, India InvestorXplorer Full time

**Key Responsibilities**:

- Greet and welcome guests in a warm and professional manner.
- Assist guests with check-in, check-out, and reservation processes.
- Handle guest inquiries, complaints, and special requests efficiently.
- Provide information about hotel services, amenities, and local attractions.
- Process payments, issue invoices, and maintain accurate records.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Maintain a clean and organized front desk area.

**Required Skills & Qualifications**:

- 1+ years of experience in **customer service, hospitality, or front desk operations** (preferred).
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Basic computer skills and familiarity with reservation systems.
- Problem-solving mindset with attention to detail.
- Flexibility to work in shifts, including weekends and holidays.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Guest services: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person


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