Call Center Executive

23 hours ago

Delhi Delhi, India Rational BusinesssCorporation Pvt Ltd Full time

**Job Title**:Call Center Executive**

**Company**: DESMAT - Stationery & Office Products Industry
**Location**: Ashok Vihar ( North Delhi)

**Job Type**: Full-time

**About Us**

DESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. With a strong presence in the market, we are committed to quality, innovation, and customer satisfaction.

We are looking for a **Call Center Executive** to handle customer communication effectively. The role involves managing inbound and outbound calls, handling enquiries, providing product information, following up on payments/orders, and ensuring customer satisfaction.

**Key Responsibilities**
- Handle inbound and outbound customer calls in a professional manner
- Provide information about DESMAT products (labels, inks, stationery solutions)
- Manage order updates and payment follow-ups
- Maintain records of customer interactions and transactions
- Resolve customer enquiries and escalate complex issues when required
- Generate leads and support sales team through telesales activities
- Ensure customer satisfaction by delivering prompt and accurate responses

**Requirements**:

- Graduate (preferred) with 1-3 years of experience in customer service / call center / telesales
- Strong communication skills (English & Hindi; local language is a plus)
- Good listening and problem-solving abilities
- Basic computer knowledge (MS Office, CRM software)
- Ability to multitask and work under pressure

**Benefits**
- Competitive salary & incentives
- Growth opportunities in a reputed brand
- Supportive and professional work culture

**Working Days & Timings**: 6 days working (Monday to Saturday), 9:00 AM - 6:00 PM

**Job Type**: Permanent

Pay: ₹9,947.17 - ₹27,936.06 per month

**Benefits**:

- Provident Fund

Application Question(s):

- 6 days working (Monday to Saturday), 9:00 AM - 6:00 PM

**Education**:

- Bachelor's (preferred)

**Experience**:

- Cold calling: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Delhi, Delhi (preferred)

Work Location: In person

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