Customer Support Executive

3 days ago

Navi Mumbai, India Just In Time Full time

**About US**: JUST IN TIME is India’s leading retailer of global watch brands. We strive to provide all kinds of watches, from classic to the latest designs. As the authorised retailer of more than 40 international brands, we sell authentic products with warranties. JUST IN TIME has an amazing collection that showcases timeless design and innovation. We take steps to offer the best timepieces to our customers. JUST IN TIME has over 55 plus stores across India to offer the best daily wear, luxurious, fashionable, and smartwatches.

**Outline of the Job**

We are looking for a customer support representative with on call sale and after sale support to join our team and provide excellent service to our clients. As a customer support representative, you will be responsible for generating leads, contacting potential customers, presenting our products and services, and closing deals and provide excellent service to our clients. As a customer support representative, you will be responsible for

**Responsibilities**
- responsible for generating leads, contacting potential customers, presenting our products and services.
- In bound and Out bound calls
- Providing information about our products, services, features, pricing, and policies to customers and potential customers.
- Escalating complex or technical issues to the appropriate department or supervisor for further assistance.
- Following up with customers to ensure their satisfaction and loyalty.
- Documenting customer interactions and feedback in our Omni channel system and generating reports as needed.
- Collaborating with other team members and departments to improve customer experience and achieve company goals.

**Requirements and skills**

To be successful as a customer support representative, you should have:
- A high school diploma or equivalent. A bachelor's degree or relevant certification is a plus.
- At least one year of experience in customer service, sales, or a related field. - Excellent communication, listening, and problem-solving skills.
- Proficiency in Microsoft Excel and any Omni channel platform.
- Proficiency in languages English, Hindi any other language is bonus.
- A positive, friendly, and empathetic attitude towards customers and colleagues.
- A willingness to learn new skills and adapt to changing situations.
- A flexible schedule and availability to work shifts, weekends
- Good at problem solving.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Shift:

- Day shift

Travel requirement:

- No travel

**Speak with the employer**
+91 7720833573

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