Customer Support Executive
3 days ago
**About Concerto**:
Concerto Software & Systems Pvt. Ltd. is engaged in providing innovative software solutions and services with distinct focus on Electronic Payment Systems in Banks & Financial Services Sector since the year 2008. The company has its office in Navi Mumbai, India.
Concerto has its footprint in 10+ countries in Asia, Middle East, Europe & Africa serving 40+ banks and payment processors. Our clients list includes the most reputed banks in India and abroad.
**Position Title** : Customer Support Executive
**Required Skills**:
- Any Grad. With good command over English
- Willingness to work in shifts
**Responsibilities**:
1. Customer Support will be coordinating with International clients.
2. Transaction and Application Monitoring
3. Co-ordination with Concerto Technical team for Issues related transaction processing.
4. Ensure EOD and related reports are generated successfully
5. Monitoring and alerting on the reduced Success Ratio
7. Preparing / Sharing Daily, Weekly & monthly transaction reports
**Salary**: Up to ₹350,000.00 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Day range:
- Monday to Friday
Shift:
- Fixed shift
- Rotational shift
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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