Quality Auditor

The primary role of the Quality Auditor is to verify, by monitoring activities in the field of training, that the standards required by the DGCA, and any additional requirements as established by the organization, are being carried out properly under the supervision of the Head of Training. The Quality Auditor shall be responsible for ensuring that the...

The Quality Auditor plays a crucial role in ensuring the delivery of high-quality services and adherence to established quality standards within a Business Process Outsourcing (BPO) environment. As a Quality Auditor, you will be responsible for conducting audits, evaluating processes, and providing actionable feedback to improve operational efficiency and...

Job Title: Quality Auditor – Non-Academic Department: Training and Quality Location: WFH Reports To: Quality Manager – Non-Academic Experience Required: 2–5 years in Quality Assurance (Non-Academic), preferably in EdTech or Customer Support OperationsRole OverviewWe are seeking a Quality Auditor – Non-Academic to support and strengthen quality...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

We are looking for a Sales Call Quality Auditor to evaluate and ensure that sales calls meet company standards for performance, compliance, and customer satisfaction. The role involves providing feedback to sales agents to enhance their skills and drive sales effectiveness. **Key Responsibilities**: - Evaluate inbound and outbound sales calls for quality,...

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

Job Overview Assist lead auditors/audit liaisons in conducting, hosting and reporting quality assurance audits by performing specific audit tasks under the direct supervision of more senior QA staff. Essential Functions - Assist in conducting quality assurance audits within budget and established timelines by scheduling, conducting, reporting, and closing...

Job Description - Assists in the maintenance of service levels by providing phone coverage as needed, including escalated calls and assists in the development or implementation of call quality programs. - Assist in the preparation of call scripts and recordings assuring adherence to and approval as required by internal regulatory and compliance...

**Roles & Responsibilities** - Developing and implementing quality control audit plans. - Identifying testing parameters for collection call. - Assigning team members to quality audits and overseeing their work. - Training employees on quality standards and procedures. - Ensuring that call comply with industry standards. - Documenting defects and...