Customer Service Executive

3 days ago

Chennai, India Tata Communications Full time

Job Family Descriptor
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- Engineering graduate with 2years of experience
- Experience in Telecom Network Operation Centre supporting layer 1, 2 and 3 operations
- Experience on SDH, Carrier Ethernet Products from multiple vendors and knowledge of different EMS & NMS tools
- Transmission Network Monitoring System; standard troubleshooting activities that are performed at transmission nodes
- Knowledge on functionality of transmission media test equipment (Optical light meter, power meter, Optical Time Domain Reflectometer - OTDR)
- Immediate fault isolation and resolution capability.
- Alarm correlation and impact analysis, Root Cause Analysis, and recommended action to resolve network issues.
- Knowledge of performance and traffic analysis methodologies & tools
- Complete knowledge of architecture and functioning of the specific network elements
- Complete knowledge of overall network operations, network inventory and activity flows
- Knowledge of all relevant protocols handled by specific network elements
- Good understanding of the network elements to be monitored.

**L1 Interview Feedback**:
Good Technical Knowledge on SDH & Carrier Ethernet Products like Ciena

Having knowledge on SDH Ring closure & Provisioning of Circuits on Ciena.

Have Knowledge on alarm Monitoring & Fault Isolation for port down and node down issues.

Having basic Knowledge on IP.

Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills

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