Servicenow Sam Sme

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

**Key Responsibilities**
- Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM.
- Ensure data model supports cross-domain asset visibility (hardware, software, OT, network).
- Evaluate existing ITAM and HAM processes.
- Conduct gap analyses and maturity assessments using frameworks such as Gartner’s ITAM maturity model.
- Design and implement Software Asset Management (SAM) processes for end-user and developer environments.
- Integrate with software discovery tools to ensure licensing compliance and optimization.
- Extend asset management practices into the OT and network infrastructure domains
- Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking.
- Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation.
- Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness.
- Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement).
- Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions.

**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Experience**
- 8+ years hands on software development experience in ServiceNow ,IT Asset Management with a focus on ServiceNow platform.
- Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules.
- Deep understanding of asset lifecycle management across IT, software, and OT domains.
- Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF.
- Experience in working with cross-functional teams including IT Operations, Security, and Finance.
- Strong analytical, documentation, and stakeholder communication skills.

**Preferred Technical and Professional Experience**
- ServiceNow Certified Implementation Specialist - SAM.
- Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.)
- Experience with CSDM and data normalization techniques.
- Familiarity with automation and orchestration tools for asset tasks.

**Being You**

Diversity is a whole lot more