Project Coordinator

6 days ago

Gurgaon, India Sago Full time

Assists PMs in their administrative duties - Is the bridge between the PM and the Phone room to launch recruitment and prepare the updates for the client - Prepares the paperwork and prints materials as needed - Calls/reschedules respondents for projects, tech-checks, etc. - Prepares Internal recruitment grid (incl. Client grid) + additional columns for internal records (bank info, past par.) - Sets-up the projects in in-house softwares (PM TOOL+SAMS) (set-up, Homeworks, NDA) - Creates Folder on network with project’s materials as needed - Pulls sample in SAMS / address research, etc. - Checks the Past Participation (6 months) on preparation of Call-ins to remove all "bad" profiles. - Is in charge of Clients' list preparation: list matching and loading into the call list. - Tests Programmed screeners for CS/OSS before launch - May send e-blast to right sample size for ongoing projects - Prepares the 2x or 3x a week recruitment grid for PM to send to client on progress of recruitment - Uploads profiles for outside/external recruiters on SAMS or PM Tool (as Mass update) - Confirms / reschedules respondents as needed - Tracks participation on Blogs / online forums followed by phone calls when needed - Does walk-ins for digital studies if Onboarding service sold to client - Translates verbatims on Self Completion Forms (SCF) - May purchase products for projects - May call back late comers on a project (e.g., Traditional quantitative study) - Helps in Admin tasks like get respondent's bank info, prepare contracts for Temp vendors, clean projects on SAMS, etc. **Requirements**: - Well versed and fluency in speaking French language - Strong Client Service Orientation and Customer service driven - Professionalism - each time we speak/ liaise with someone (client/ respondent/ supplier etc) we are representing not only Sago UK, but Sago as a whole - Time management - tasks can often be time sensitive within the role, so the ability to manage yourself and your time, to ensure the wider team are aware of when/ how long something might take, and to alert the team (and your line manager) if you have too much on, so we are able to efficiently distribute - Being a team player, ready to jump right into the position and hit the ground running - Problem solving

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