Level 2 Application Support

5 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 305987

We are currently seeking a Level 2 Application Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

**Qualifications, Skills, and Experience**

**Experience: 3-5 years**
- Experience supporting a diverse range of **financial products**, including **IR and CR Derivatives, TRS, Equities, Fixed Income, FX** products.
- Strong understanding of **incident management** processes, familiarity with ITSM tools (e.g., **GLPI**, **ServiceNow**, **Remedy**, **JIRA**) and the ability to resolve complex technical issues under pressure.

**Technical Skills**:

- Advanced troubleshooting and diagnostic skills, particularly within **trading platforms**, **market data feeds**, and **trade execution systems**.
- Familiarity with **ITSM tools** (e.g., **GLPI,** **ServiceNow**, **JIRA**) for managing incidents, requests, and tracking progress.
- Proficiency in **Unix/Linux** and **Windows** environments, including command-line tools and scripting for basic system administration.
- Understanding of **networking protocols** and **data feeds** and how they interact with trading platforms.
- Experience with **SQL** and the ability to query databases to investigate data-related issues.

**Communication Skills**:

- Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
- Ability to explain **technical issues** to non-technical stakeholders, providing clear instructions and updates.
- Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

**Problem-Solving Skills**
- Ability to think critically and solve complex problems, particularly in high-pressure situations.
- Proactive approach to identifying and addressing potential issues before they impact the project.
- Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

**Personal Attributes**:

- ** Customer-focused** with a passion for delivering excellent user support.
- Self-motivated, with the ability to work independently and as part of a team.
- Strong attention to detail and **methodical approach** to incident management.
- Ability to **multi-task** and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

**About NTT DATA

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