Level 2 support Engineer

4 days ago

Bengaluru, Karnataka, India Litmus7 System Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Support coverage: 16 x 7. Coverage IST night (US Business hours) .

This role requires working exclusively during India night shifts and the job is to support retail customer store operations.

Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions.

Must have excellent communication skills, be polite and should be professional in terms of handling store agents.

Retail store support operations interacting with store agents over calls, e-mails, slack channels.

Experience in handling/supporting POS (Point of Sales) systems & peripherals.

Any RFID platform used for inventory operations in stores (receiving, sending, transfers)

Should be able to perform / execute SOPs, follow the incidents/Problems, escalate the Issues to L3 SMEs, update ServiceNow ticketing systems.

Should have monitoring experience by leveraging any observability tools for store applications/ operations.

Must have knowledge in ITIL framework, specifically on Alerts, Incident, Change management, CAB etc.

Should be able to lead P1 calls, collaborate with L3 SMEs till closure of Root Cause Analysis (RCA).

Should know how to work with the Dev team, cross functional teams, across time zones.

Should be able to collaborate with Hardware vendors & store /IT support team.

LI-SP1

  • Level 2 Engineer

    4 days ago

    Bengaluru, Karnataka, India Sonata Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesStrong technical expertise in Windows, Mac systems, SCCM, JAMFExperience with AV equipment support.Extensive experience providing IT support remotely and face-to-face.Good Knowledge Network concepts (servers, routers, access points, switches)Good Knowledge in Windows ServersExtensive experience directing and managing projects including...

  • Support Engineer 2

    1 week ago

    Bengaluru, Karnataka, India Sonata Software Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Level 2 Engineer - IT SupportBangalore (WFO- 5 days office, CV Raman Nagar)Interview: F2F is mandatory in CV Raman Nagar Informatica officeNote: We are not looking service desk candidates here, we are looking for those who are well versed with Mac Support.Role Overview: The Level 2 Engineer will handle escalated technical issues and provide in-depth support...

  • Hiring For Technical support expert, For level 2- Call Aiman

    2 days ago

    Bengaluru, Karnataka, India Izee Manpower Full time ₹ 2,70,000 - ₹ 5,40,000 per year

    hiring for senior technical support expert and customer support for voice processlevel 2inbound processsalary start from 5.5 to 6,75 if interested call Aiman or mail ur resume to

  • Technical Support Engineer 2

    1 week ago

    Bengaluru, Karnataka, India Zeta Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About ZetaZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industrys first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...

  • CSOC Level 2 Analyst

    1 week ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    CSOC Level 2 Analyst (Enterprise IT): Experience: • 3-6 yearsNP : Immediate - 15 days Expertise: • Well-versed in Microsoft Security Products, including MS Defender for Endpoint, Cloud, Identity, AV, and MS Sentinel.• Knowledge of Incident Response frameworks knowledge (NIST, MITRE ATT&CK, Cyber Kill Chain)• C-SOC Level 2 Analysts are...

  • Cloud Engineer

    14 hours ago

    Bengaluru, Karnataka, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Cloud EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and scalability, with the ability to...

  • Support Engineer

    2 days ago

    Bengaluru, Karnataka, India 19 Job Support Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Qualification: Diploma or engineering in E and C with networking knowledge, CCNA certificate is added advantage.

  • Delmia Support Engineer-2

    1 week ago

    Bengaluru, Karnataka, India Realign Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Type: ContractJob Category: ITJob DescriptionJob Title: Delmia Support EngineerLocation: Bangalore onlyExperience Level: 4+ YearsJob Summary:We are seeking a skilled and proactive Delmia Support Engineer to join our Virtual Manufacturing team. The ideal candidate should have hands-on experience with Dassault Systèmes' 3DEXPERIENCE platform, particularly...

  • Level 4 Support Engineer for Medical Domain

    6 days ago

    Bengaluru, Karnataka, India Quest Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Requirements Job Title: Level 4 Support Engineer for Medical DomainAt Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a...

  • Level 4 Product Support Senior Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Schneider Electric Full time € 45,000 - € 55,000 per year

    Job Title: Level 4 Product Support EngineerLocation:Bangalore, IndiaDepartment:Digital BuildingsPosition Type:Full-Time / ContractTravel Required:NoPosition Overview:We are seeking a highly skilled Level 4 Product Support Engineer(Advanced Support & System Analysis) to support the expanding scope of our Senior L4 Expert initiatives. This role is centered...