Level 2 Engineer

13 hours ago


Bengaluru, Karnataka, India Sonata Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Strong technical expertise in Windows, Mac systems, SCCM, JAMF
  • Experience with AV equipment support.
  • Extensive experience providing IT support remotely and face-to-face.
  • Good Knowledge Network concepts (servers, routers, access points, switches)
  • Good Knowledge in Windows Servers
  • Extensive experience directing and managing projects including managing specialist vendor relationships
  • Extensive experience supporting/administering many of the following: Windows 10, MacOS, SCCM, Jamf, Zoom, Microsoft Office365/M365 Teams, Okta, Intune, Microsoft 365, ServiceNow.
  • Good Knowledge of ITIL Foundation.
  • Proven track record in customer experience and vendor management.
  • Ability to resolve escalated technical issues and provide guidance to Level 1 engineers.

Preferred candidate profile



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