Level 2 Engineer
1 week ago
Role & responsibilities
- Strong technical expertise in Windows, Mac systems, SCCM, JAMF
- Experience with AV equipment support.
- Extensive experience providing IT support remotely and face-to-face.
- Good Knowledge Network concepts (servers, routers, access points, switches)
- Good Knowledge in Windows Servers
- Extensive experience directing and managing projects including managing specialist vendor relationships
- Extensive experience supporting/administering many of the following: Windows 10, MacOS, SCCM, Jamf, Zoom, Microsoft Office365/M365 Teams, Okta, Intune, Microsoft 365, ServiceNow.
- Good Knowledge of ITIL Foundation.
- Proven track record in customer experience and vendor management.
- Ability to resolve escalated technical issues and provide guidance to Level 1 engineers.
Preferred candidate profile
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