Senior Level 3 Engineer

Job Title: Senior Level 3 Engineer (Remote – India)

Working Hours:

7:00 a.m. EST to 4:00 p.m. EST (which corresponds to 5:30 p.m. to 2:30 a.m. IST).

or

11:00 p.m. EST to 8:00 a.m. EST (which corresponds to 8:30 a.m. to 5:30 p.m. IST).

Employment Type: Full-time (remote, India-based)

Location: Anywhere in India (remote)

Company Overview:

We are an established Managed Service Provider (MSP) that delivers high-quality, fast-response IT support and project services to our clients in the US. We are growing rapidly and are looking for a top-tier engineer based in India to join our global team, working US East-coast hours to provide escalation support and manage major technical initiatives.

Role Summary:

As the Remote Senior Level 3 Engineer, you will be the escalation point for complex technical issues, lead major projects (such as migrations, server builds, network design), and mentor/guide lower-level engineers. You will work closely with US-based teams and clients, so excellent spoken and written English is essential.

Key Responsibilities:

• Act as the escalation point (Level 3) for the MSP: troubleshoot and resolve the most complex issues beyond Levels 1/2.
• Lead and deliver full-cycle projects including:
• Microsoft 365/Office 365 migrations and tenant setups
• Server deployments and Hyper-V environment set-up
• Advanced troubleshooting of servers, storage, virtualization, networking, VoIP, Azure hybrid connections
• Network / firewall / WAN/LAN design and implementation
• Audit and optimization of existing client environments (best practices, security hardening)
• Monitor and manage service tickets (e.g., via a ticketing system such as ConnectWise), prioritize effectively, document resolutions, and ensure SLAs are met.
• Communicate regularly with US-based clients in clear, professional English: provide status updates, explain technical issues, liaise with client stakeholders.
• Work independently while also collaborating with team members, sharing knowledge, mentoring more junior engineers.
• Contribute to continuous improvement: propose and implement process enhancements, automation, and efficiencies for the MSP environment.

Qualifications:

• Proven experience working in an MSP (Managed Service Provider) environment.
• Excellent English communication skills – spoken and written. Client-facing in US time-zone.
• Strong expertise with Office 365 (tenant creation/migration), Azure (hybrid/AD), and VoIP systems.
• In-depth knowledge of Windows Server environments, Hyper-V virtualization, network infrastructures (routing, switching, firewalls, VPN).
• Experience with server provisioning, configuration, backup/restore verification, account/user management.
• Demonstrated experience designing networks, implementing security best practices, and troubleshooting complex multi-tier systems.
• Comfortable working the US Eastern hours (evening through early morning IST) consistently.
• Self-motivated, organized, able to manage multiple priorities in fast-paced environment.
• Previous escalation or senior engineer role at MSP level preferred.
• Relevant certifications are a plus (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, CompTIA A+ / Network+ / Security+).

What We Offer:

• Remote-first role – work from your home base in India.
• A dynamic, technology-rich environment offering exposure to varied systems and complex projects.
• Opportunity to be a key senior engineer within a growing MSP, with career growth potential.
• Competitive compensation, slightly above market rate for India, to attract top talent.
• Collaboration with US-based clients and teams, gaining global exposure.

Job Type: Full-time

Pay: ₹2,640, ₹3,080,000.00 per year