Technical Support Engineer Level 2
2 weeks ago
Company Description
DDN is the world's leading data intelligence platform, providing reliable acceleration of massive data sets across AI and HPC workloads from edge to core to cloud. Over the past two decades, DDN has become the data intelligence and management choice for over 11,000 enterprises, government, and public-sector customers, including financial services firms, life science organizations, manufacturing and energy companies, research facilities, and web and cloud service providers. Organizations utilize DDN to solve complex business challenges, enabling 100% GPU utilization and significantly faster AI application acceleration. Notably, DDN's platform is deployed at Nvidia to support the global AI economy.
Role Description
This is a full-time on-site role for a Technical Support Engineer Level 2, located in Bengaluru South. The Technical Support Engineer will be responsible for troubleshooting and resolving technical issues, providing timely and efficient support to customers, and ensuring customer satisfaction. Day-to-day tasks will include diagnosing and fixing hardware and software problems, assisting customers with product integration and configuration, and working closely with other support and engineering teams to escalate and resolve complex issues.
Qualifications
- Experience in technical troubleshooting and problem-solving
- Knowledge of hardware and software integration and configuration
- Strong customer service and communication skills
- Ability to work independently and in a team environment
- Experience with data management and intelligence platforms is a plus
- Bachelor's degree in Computer Science, Engineering, or related field
- Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus
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