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Customer Relationship Associate

2 weeks ago

Pandit Colony Nashik Maharashtra, India AP Corporation Full time

**Job Summary**:
As a Customer Relationships Associate, your main role is to ensure customers are happy with the services or products they receive. You will be the first point of contact for customers, helping them with their questions, solving their problems, and making sure they have a positive experience with the company.

**Key Responsibilities**:
**Customer Communication**:

- Build strong relationships with customers by regularly checking in and addressing their needs.
- Provide clear and helpful information to customers.

**Problem Solving**:

- Help resolve any issues or complaints customers may have.
- Work with other teams to find solutions to customer problems.
- Follow up with customers to ensure their issues are fully resolved.

**Collecting Feedback**:

- Ask customers for feedback on their experience with the company.
- Identify common issues or areas for improvement based on feedback.
- Share feedback with the team to help improve services.

**Support for Sales**:

- Assist the sales team with customer account management.
- Provide information about products or services to customers.
- Help with processing orders and managing customer accounts.

**Record Keeping**:

- Keep accurate records of customer interactions and issues in the system.
- Monitor customer accounts for any payment or service issues.
- Prepare reports on customer service activities.

**Continuous Learning**:

- Stay informed about company products and services.
- Participate in training sessions to improve your customer service skills.
- Suggest new ways to improve customer satisfaction and retention.

**Qualifications**:
**Education**:

- Bachelor’s degree in a related field (e.g., Business, Marketing, Communications).

**Experience**:

- 1-3 years of experience in customer service or a similar role.
- Familiarity with customer service tools and CRM systems is a plus.

**Skills**:

- Strong communication skills, both written and verbal.
- Ability to solve problems and pay attention to details.
- Good at managing multiple tasks at once.
- Friendly and customer-focused attitude.
- Basic knowledge of Microsoft Office and CRM software.

**Job Types**: Full-time, Fresher, Permanent

Pay: From ₹10,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7887886661