Customer Relationship Executive

2 days ago

Nashik Maharashtra, India Aavesh Enterprises Full time

**Job Summary**:
The **Customer Relationship Executive (Female)** is responsible for managing customer interactions, ensuring a high level of satisfaction, and maintaining long-term relationships. The role involves handling customer queries, providing product/service information, coordinating with internal teams, and supporting sales and retention initiatives to enhance the overall customer experience.

**Key Responsibilities**:
**1. Customer Interaction & Relationship Management**
- Understand customer needs, respond promptly to queries, and ensure timely resolution of issues.
- Build and maintain positive relationships with existing and potential customers.
- Follow up with customers to ensure satisfaction and encourage repeat business.

**2. Sales & Support Coordination**
- Assist the sales team in lead generation, client onboarding, and after-sales service.
- Provide accurate product/service information to customers.
- Coordinate with internal departments (sales, operations, accounts, etc.) for smooth customer service delivery.

**3. Customer Data Management**
- Maintain and update customer databases, call logs, and feedback reports.
- Track customer preferences and purchase history for personalized service.
- Prepare periodic reports on customer satisfaction, feedback, and service quality.

**4. Communication & Presentation**
- Handle inbound/outbound calls and walk-in customers professionally.
- Represent the company during client visits, meetings, and promotional events.
- Ensure effective communication and maintain brand image and etiquette.

**Required Qualifications & Experience**:

- **Education**: Graduate in any discipline (BBA / MBA preferred).
- **Experience**: 1-4 years of experience in customer service, sales support, or client relations.
- **Industry Preference**: Real Estate, Retail, Healthcare, Hospitality, Education, or Corporate Services.

**Key Skills & Competencies**:

- Excellent verbal and written communication skills.
- Pleasant personality, good grooming, and professional demeanor.
- Strong interpersonal and problem-solving skills.
- Customer-focused attitude with patience and empathy.
- Proficiency in MS Office and CRM tools.
- Ability to multitask and manage time effectively.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

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