Customer Support Executive

2 weeks ago

Mumbai, India Access Systems Full time

**Job Location: -BKC**

**CKYC Helpdesk Executive/Customer Support Executive**

**Job description**:
2. To follow-up with institutions to make necessary amendments to records.

3. To enter the details of every interaction in the system

4. To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated.

5. To capture suggestions received from institutions during query handling and convey the same to Business teams.

6. Helpdesk work timings are 08:00am to 08:00pm Monday to Saturday. Shifts from

08:00am to 04:30pm

09:30am to 06:00pm

10:30am to 7:00pm

11:30am to 08:00pm

**Eligibility criteria**

**1. **Positive and healthy attitude towards work

**3. **Excellent communication skills, spoken and written

**4. **Fluency in English, Hindi. Additional languages known would be an added advantage

**5. **Pleasant tone and pace of speech

**6. **Prior experience in BPO/Call Center/Helpdesk of any nature

**8. **Basic knowledge of Windows OS

**9. **Knowledge of MS Office Tools is an added advantage

**Salary: - 16K to 21K In Hand**

**Only Immediate Joiner Apply**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400051, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

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