Customer Success Operations Associate

2 days ago

Gurugram Haryana, India Integral Ad Science Full time

IAS is looking for a Customer Success Associate to join our team in Gurugram. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Associate will partner with Customer Success Managers, Sales and Support to successfully retain and grow existing clients across the globe.

The primary focus of this role is to shorten time to drive your customer adoption of Integral technology, increase ROI for your clients, maintain strong relationships, and ultimately achieve renewals for our most valued accounts.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager and the CS team, you will learn technical, communication and commercial skills. Training will be provided in all areas.

**What you'll do**:

- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Prepare regular reporting and data analysis of client activity Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
- Drive automation, create process and methodology documentation
- Create materials and deliverables that will be used to support and engage with IAS's self-service client base
- Communicate client needs and act as an internal advocate for owned clients
- Adhere to IAS values at all times

**What you'll need**:

- Up to 2 years' experience, ideally in the Ad-tech industry
- Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations
- Basic understanding of online advertising and marketing industry is a must
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organisational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Excellent communication skills (both written and verbal) in English. (Foreign languages like German, French, or Spanish will be an advantage).

**What we offer**:
With us, you will take an active part in a global and dynamic team. You have the opportunity to bring our customers a high added value by our product. Furthermore, we put a lot of emphasis on a transparent way of working, flat hierarchies and giving you insights into projects of other teams. Besides that, you will regularly receive constructive feedback to improve your way of working and your development potential.

**About Integral Ad Science**

**Equal Opportunity Employer**:

- IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply._

**California Applicant Pre-Collection Notice**:

- #LI-Hybrid_

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