
Delivery Booking Executive
2 weeks ago
**We're Hiring - Customer Service / Delivery Booking Executive**
**Company**: Zouma
**Location**: Mohali
**Shift Timing**: UK Shift - 1:30 PM to 10:30 PM
**Working Days**: 5 Days a Week + 2 Alternate Saturdays
**About the Role**:
We are extensively hiring for a **Voice Process** role focused on **Customer Service and Delivery Booking**.
As a Customer Service / Delivery Booking Executive, you will be responsible for handling both **inbound and outbound calls**, ensuring a seamless experience for our customers. You will also be expected to manage **high call volume data** while maintaining accuracy and professionalism.
**Key Responsibilities**:
- Handle customer queries and bookings via voice calls (inbound & outbound)
- Provide timely and effective solutions to customer concerns
- Maintain clear and polite communication throughout interactions
- Ensure data accuracy and documentation of each call
- Coordinate with internal teams as needed for issue resolution
**Who Can Apply**:
- Comfortable with **technical tools and systems**:
- Quick learners who are **open and adaptable**:
- Able to perform well under pressure and handle **high call volumes**:
- Must be comfortable working in a **UK shift (1:30 PM - 10:30 PM)**:
- **Immediate joiners** preferred
If you're looking to build your career in a dynamic and growth-oriented environment, **Zouma** is the right place for you
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- UK shift
Work Location: In person
Expected Start Date: 22/04/2025
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