Customer Relationship Executive

1 week ago

Hyderabad Telangana, India Hire4Biz Full time

**Position Summary**

Responsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer.

**Supervision Received and Exercised**:

- Receive general supervision from Associate Store operations Managers.

**Principal Accountabilities**

**Customer Care**
- To interact with customers/clients and guiding them to make the right purchases.
- To ensure service after sales, and also customer satisfaction.
- To enlighten the customer of the Schemes running in the store.
- To help locate a customer in the store.

**Key Accounts Management**
- Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.
- Solving problems of the Key Accounts

**Customer Relations Management**
- Maintain & Analyze database of Customers.
- Identify areas of providing customized services to the various categories of customers.
- Analyzing the feedback of the customers and working on improving the service levels.
- Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.

**Home Deliveries**
- Developing a system for operation of Home Deliveries.
- Continuously monitor and improve the processes for the smooth operation of Home Deliveries.

**Handles Customer Complaints**
- Handles customer complaints on telephone.
- Solves customers’ problems when they approach the Customer help desk.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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