Customer Relationship Executive

2 days ago

Hyderabad Telangana, India mahavir group Full time

As a Customer Relations Executive (CRE) for the Isuzu brand, you will be the primary point of contact for customers visiting the service center. Your primary responsibility will be to ensure exceptional customer service, resolve customer concerns efficiently, and enhance customer satisfaction with their service experience.

**Key Responsibilities**:

- **Customer Handling**:

- Greet customers warmly and ensure a positive experience throughout their visit.
- Understand customer requirements and provide information about available services, costs, and timeframes.
- **Service Coordination**:

- Coordinate with the service advisors and workshop team to ensure customer requests are addressed promptly.
- Monitor service schedules and update customers on the status of their vehicles.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers, ensuring loyalty and satisfaction.
- Address and resolve customer complaints effectively and escalate issues when necessary.
- **Follow-Up and Feedback**:

- Conduct post-service follow-ups to gather feedback and ensure customer satisfaction.
- Suggest service improvements based on customer feedback.
- **Documentation**:

- Maintain accurate records of customer details, service history, and feedback in the CRM system.
- Prepare reports on customer interactions and service metrics.
- **Promotion of Services**:

- Upsell and cross-sell additional services or products to enhance customer experience.
- Inform customers about promotional offers, service packages, and loyalty programs.

**Qualifications and Skills**:

- **Education**: Graduate in any discipline (Bachelor’s degree preferred).
- **Experience**: Minimum of 2-3 years of experience in customer service, preferably in the automobile industry.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer orientation.
- Proficiency in MS Office and CRM tools.
- Fluency in English, Telugu, and Hindi (preferred).

**Key Attributes**:

- Positive attitude with a customer-first approach.
- Ability to handle multiple tasks and work under pressure.
- A passion for automobiles and a strong understanding of service processes.

Regards

Wasim

9391918335

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9391918335
Application Deadline: 18/12/2024
Expected Start Date: 16/12/2024

  • Customer Relationship Executive

    6 days ago

    Ramanthapur, Hyderabad, Telangana, India Healthy Honest Foods Pvt Ltd Full time

    Here's a comprehensive job description for a Customer Relationship Executive: Job Title: Customer Relationship Executive Reports to: Customer Relationship Manager/Team Lead Job Summary: We are seeking a highly skilled and customer-focused Customer Relationship Executive to manage and nurture relationships with existing customers, ensuring long-term loyalty...

  • Customer Relationship Executive

    2 weeks ago

    Hyderabad, Telangana, India The Hire Wings Full time

    **Job Title**: Tele caller or Client Relationship Executive (**Female**) - Real Estate Industry **Exp **:0 to 3 Yrs **Location**:[Kollur, Hyderabad] **Job Type**:Full-Time (Week off - Monday or Tuesday) About the Role: We are seeking a dynamic and enthusiastic Client Relationship Executive to join our real estate team. As a fresher, you will have the...

  • Customer Relationship Executive

    1 week ago

    Kothapet, Hyderabad, Telangana, India JVR Retails Private Limited Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Title: Customer Relationship Executive (Retail-Cloth/Jwellery)Location: Kothapet in Swarnakanchi storeAbout Us: We are a vibrant and growing South Indian store dedicated to providing high-quality products and an exceptional shopping experience. We aim to create a welcoming and friendly environment for our customers, ensuring their needs are met and their...

  • Customer Relationship Executive

    2 days ago

    Kothapet, Hyderabad, Telangana, India JVR Retails Private Limited Full time

    **Job Title**: Customer Relationship Executive (Retail-Cloth/Jwellery) **Location**: Kothapet in Swarnakanchi store **About Us**: We are a vibrant and growing South Indian store dedicated to providing high-quality products and an exceptional shopping experience. We aim to create a welcoming and friendly environment for our customers, ensuring their needs...

  • Customer Relationship Executive

    2 days ago

    Hyderabad, Telangana, India mahavir group Full time

    **Job Title**: Customer Relations Executive (CRE) - Sales **Location**: Hyderabad **Job Summary**: As a Customer Relations Executive (CRE) for Sales at Isuzu, you will be responsible for building strong customer relationships, driving vehicle sales, and ensuring an excellent customer experience. You will act as a bridge between the customers and the...

  • Customer Relationship Executive

    4 days ago

    Basheerbagh, Hyderabad, Telangana, India Assignedge Network Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Title: Customer Relations Executive - jewelleryLocation: Basheer Bagh, HyderabadSalary: ₹30,000 – ₹35,000 per monthJob Type: Full-Time | On-siteJob DescriptionWe are looking for a motivated and professional Customer Relations Executive (Male) to join our team in Basheer Bagh, Hyderabad. The ideal candidate will be responsible for managing customer...

  • Customer Relationship Executive

    14 hours ago

    Malkajgiri, Hyderabad, Telangana, India olive mithai shop Full time

    Wanted Customer Relationship executive in all our branches **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Medchal Malkajgiri, Telangana: Reliably commute or planning to relocate before starting work...

  • Customer Relationship Executive

    6 days ago

    Banjara Hills, Hyderabad, Telangana, India LGT GROUP Full time

    **About company** Embark on a journey with LGT Business Connextions, where we transform the ordinary into extraordinary experiences. Within our diverse family of divisions, LGT Holidays stands as the architect of personalized travel adventures, specializing in MICE, FIT, and Global Flight Services. LGT Hotelstays, the curator of global accommodations,...

  • Customer Relationship Executive

    2 weeks ago

    Gachibowli, Hyderabad, Telangana, India Winntus Formwork Pvt Ltd. Full time

    Tele Sales. Handling Inbound & Outbound calls - Making Follow-up calls & Fixing appointments - Outbound Calling on Data collected through lead generation activities - Handling the customer queries - Keep records of call - Building and maintaining profitable relationships with key customers. - Resolving customer complaints quickly and efficiently. Pay:...

  • Customer Relationship Executive

    2 weeks ago

    Hyderabad, Telangana, India PMJ Gems And Jewellers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Executive (Ultra HNI)Location: HyderabadReports To: Sales Head Ms. Shilpa TiwariRole SummaryAs a Customer Relationship Executive (CRE) at PMJ Jewels, you will be the face of the brand, delivering a personalized, premium experience to Ultra High Net Worth (UHNI) clients. This role combines luxury retail expertise with strong...