Unicommerce - Kam - Enterprise Product Support

4 days ago

India ConsultBae Full time

**Designation/Role: KAM - Enterprise Product Support**

Location: Gurgaon

Experience : 3 - 8 years

**Responsibilities**
- Manage a portfolio of High Value Enterprise Accounts
- Develop Customer First Approach in team to understand customer pain points
- Collaborate with Cross functional Teams such as Product management and Tech team to deliver standard or custom made solutions for client requirements.
- Develop in depth understanding of the Unicommerce product and solve every day queries of your team and train them to better equipped to solve client issues
- Demonstrate outstanding interpersonal and communications skills

**Skills and Requirements**
- Work experience in managing Enterprise Clients
- Working in a startup or a consulting firm
- Have a firm grasp of technology and the ability to learn every detail of a product to help to troubleshoot and creatively solve problems.
- Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget
- This person needs to have a customer focused mindset, and should be able to drive a team towards efficiency and customer satisfaction.
- Experience in a SaaS firm is a plus
- Understanding of SQL and APIs is a must

**About the Company**

Unicommerce is one of the largest eCommerce technology solution providers in India, and is currently used to manage almost 20% of overall Indian eCommerce transactions (More than 120 Mn transactions amounting to $US 1.5 Bn GMV).

Unicommerce supports 10,000+ global retail brands to manage end to end warehouse operations and can be seamlessly integrated with any of the leading ERPs (SAP, Oracle, Navision etc.).

Product Portfolio:
1. Advanced Warehouse management system (handheld, FIFO picking, cycle count etc. supported)

2. Multichannel online order and inventory management, which can be easily integrated with any of the leading ERPs

3. Omni channel solution to manage store delivery of online orders

4. Vendor panels for stock management across suppliers
- ______________________________________

Why Unicommerce?

Be part of a profitable startup on its way to becoming the first ecommerce focused SAAS unicorn of the country. Develop systems & services to deal with high volume ecommerce workloads. We process close to 20% of Indian ecommerce volume - around 400K order items per day, amounting to $US 1.5+ Bn GMV, which is more than what most of the big marketplaces in India see. Work on tough distributed system problems (large scale multi-tenancy, distributed co-ordination, scaling, engineering for high availability under varied workload patterns) in a large scale environment (100 MM
hits/day, large clusters comprising 100s of AWS nodes) Contribute to the evolution of our product portfolio atop our high performing SAAS platform. We help sellers & enterprises around the world automate their ecommerce operations via a suite of products: multi-channel order and inventory management, warehouse & vendor management, omni-channel etc. Work in a tight-knit high performance team, alongside strong problem solvers graduated from IITs/NITs and other Tier 1 colleges with work experience from companies like Amazon, Microsoft, PayTM, Snapdeal, Makemytrip, Yatra etc. We have a flat hierarchy. Everyone codes, everyone ships. Take end to end ownership of services and components.

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