Workplace Service Ambassador

JLL supports the Whole You, personally and professionally.

Workplace Service Ambassador
Work Dynamics

What this job involves?
Overall Role
Experience Ambassador will be part of the Facilities Management team, to drive and increase customer satisfaction. This individual is the go-to-person for all facilities engagement matters.

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.
The role acts as an embedded point of contact for the clients Global eal Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.
A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

**Key Responsibilities**:
Site Management
Conduct site walk daily with the checklist, look out for defects, and manage any hazardous objects accordingly.
Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied
Manage meeting room conflicts and enforces or encourages meeting room etiquette
Ensure that office equipment is in good working condition. Otherwise, rectify immediately
Liaise and manage respective vendor to support the functionality of office space
Responsible to consolidate all customer issues and generate a monthly report
Manage all customers’ issues tactfully and confidently
Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time
Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage
Make sure items are clearly labelled and place in lost and found
Own the floor’s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners
Manage floor filing and locker space for individuals and departments
Continually audits cleanliness of floor and add addresses issues immediately
Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required
Ownership and Stakeholder Management
Act as an owner of the space across all services provided
Be personable and get to know the residents of the floor and maintain an open dialogue
Be receptive to feedback, share it and action it
Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration
Be empowered to make decisions, guide behaviour, and escalate issues
Conducts observational studies and issues surveys
Collect feedback from the employees
Issue monthly summary of utilization, feedback and events
Organise events
Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and
Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint
Customer Communications
Start the day with greeting customer, using customer name
To be attuned with customer, build and establish relationship with stakeholders across all levels
At Your Service Communications
Share communications collaterals with the JLL team
All other duties and tasks assigned
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Bachelor’s degree in any stream
Minimum 3+ years of experience in Coworking/Hospitality and/or Tourism sector or related professional area / Events Operations Management

A relationship builder
As well as a keen desire for success in Customer Service, you’ll have the ability to handle complex conversations with Clients. You’ll also be good at building team relationships and excellent interpersonal skills.
Great organisational skills
You’ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in