Experience Ambassador

JLL supports the Whole You, personally and professionally.
Title
Experience Ambassador
Business Unit /
Account
Workplace Experience / Facilities Management - Corporate Solutions
Reporting to
Workplace Manager
Overall Role
Duties & responsibilities
The Experience Ambassador is responsible for delivering client experience every day through face to face engagement, proactive communication and exceptional customer service.
Ambassadors aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.
The Experience Ambassador will be part of the Facilities Management team and is the go-to-person for all workplace operations / facilities matters. The role of the Ambassador will increase the level of partnership between JLL and our vendors.
This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
What this job involves
- Site Management
Manage all customer inquiries and issues tactfully and confidently
Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
Ensure office equipment is in good working condition. Otherwise, rectify immediately
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
Consolidate all customer issues and generate monthly report
Customer Service & Communications
Start the day with greeting customers, using customer name
Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
Share communications collaterals with the JLL team
Administrative Duties
Perform / stock pantry and supplies as needed
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager.
Experience
Bachelor’s degree or equivalent
4- 5 years prior experience in hospitality, tourism, events operations property management, or related profession

**Skills**:Confident, friendly & engaging
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.