Guest Experience Ambassador

JLL supports the Whole You, personally and professionally.
Guest Experience Ambassador (Reception)
At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.
1: Front Desk Operation
- Greet and welcome visitors and direct them to the appropriate person or department.
- Ensure compliance with company rules and regulations in the reception area (no food/eating allowed in Reception).
- Maintain a clean, organized, and professional work area, i.e. lobby and reception.
- Coordinate with office maintenance or facilities teams for any required repairs or cleaning.
- Maintain a professional appearance and grooming while on duty.
- Coordinate meeting room bookings and ensure availability of necessary resources including utility assistance.
- Receive visitors by greeting them in person or on the phone, answering or referring inquiries.
- Manage visitor registration and promptly notify employee of visitor arrivals to ensure timely assistance.
- Maintain employee and department directories as a guide for directing visitors.
- Maintain visitor logs, as required.

2: Customer Service
- Address employee and visitor concerns or direct them to the appropriate staff for resolution.
- Provide general information about the organization to clients and visitors.

3: Administrative Support
- Manage the receipt and distribution of incoming and outgoing mail, packages, and courier deliveries, ensuring they are directed to the appropriate department or employee.
- Assist with scheduling meetings, booking conference rooms, and coordinating appointments.
- Provide administrative support such as filing, photocopying, scanning, and data entry.
- Handle inquiries and requests from clients, vendors, and internal staff courteously and efficiently.
- Handle sensitive information in a confidential manner.

4: Security and Safety Adherence
- Monitor access to premises and ensure adherence to security protocols.
- Assist in emergency procedures and maintain awareness of safety protocols.

**Job Qualification**:
**Education**: - Graduate of any 4-year course
**Job Related Experience**:

- Proven work experience as a receptionist or in a similar role
- Proficiency in Microsoft Office suites such Word, Excel, Outlook
- With experience in using phone systems and scheduling tools
- Professional appearance and attitude
- Ability to handle sensitive information with confidentiality

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.