Customer Service Representative

7 days ago

Indira Nagar, India Allo Health Full time

**About Allo**

Our vision at Allo is to make healthcare more accessible and affordable.

We are a digital health clinic, and we have launched India's first sexual well-being program that’s discreet and reliable. More than 200 million people in India have some form of sexual disorder, and we are here to make the treatment super convenient and discreet.

Our patient-first approach allows for affordable, discreet, and responsible patient-doctor interactions, making Allo a one-stop-shop for end-to-end treatment.
Through this, we also aim to fight the stigma attached to sexual health in our country.

Learn more about ‘why we are doing, what we are doing’ from our blog: Kickstarting
Allo Health

To know more about us, visit allohealth.notion.site

Allo Health has raised $4.4M in the seed funding round led by Nexus Venture
Partners. The funding saw an additional participation from Binny Bansal, and a host of angel investors, including Pranav Pai, Kalyan Krishnamurthy, Sujeet Kumar, Ankit
Bhati, Deepinder Goyal, Rohit MA, Gaurav Munjal, Nitin Gupta, Kunal Shah,
Sandeep Singhal, and Tarana Lalwani.

**About the Role**
As a Customer Support Agent, you will be responsible for responding to the customers and helping in solving queries.

**Core Responsibilities**
- Customer Service needs to respond promptly to requests for service & assistance as needed and follow up as needed.
- Planning / Organisation - Ability to prioritise and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively.
- Problem Solving - Identifies and resolves problems in a timely manner. Gather and analyse information skillfully. Develops alternative solutions.
- Judgement - Displays willingness to make decisions. Exhibits sound and accurate judgement. Make timely decisions.
- Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follow through on commitments.
- Detail Oriented Attention to details and accuracy. Proficient use of MS

Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and familiarity in maintaining a customer database and Internet navigation.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.

**Desired Skills & Experience**
- 1+ years of experience in Customer support in the Health sector.
- High School Diploma or equivalent.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Excellent command over English (Verbal & Written) & Hindi (Verbal)

Language.
- Strong foundation in CRM systems and practices.
- Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.

It would be a great opportunity for anyone who likes riding on a 0 to 1 journey and commits to the vision. We'll figure out everything else : )

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Indira Nagar, Indira Nagar - 560038, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

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