Supervisor - Customer Support

2 weeks ago

Indira Nagar, India Royal Brothers Full time

Overseeing and assessing customer service staff activities, and providing them with regular performance and improvement-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
- Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality and timeliness.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service, product knowledge, and company policies
- Managing walk-in customers flow to ensure proficient customer service.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.

**Ability to**:

- Supervise, assign, inspect and evaluate the work of others. Communicate effectively, both verbally and in written formats.
- Motivate and evaluate staff and provide for their training and development. Develop and implement work standards.
- Plan and organize work to meet changing priorities and deadlines.
- Analyze and resolve complex customer service problems.
- Exercise independent judgment and initiative.
- Train and orient new and existing employees.
- Direct and guide the work of others.
- Train and evaluate staff.
- Provide tactful and courteous service to the public.

**Customer Service Supervisor Requirements**:

- Minimum PUC/12th Completed
- 4+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient knowledge of Ms-Word, Excel, Powerpoint.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Excellent writing etiquette.
- Outstanding organizational skills.
- Available to work shifts.

**Job Types**: Full-time, Regular / Permanent, Contractual / Temporary

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Application Question(s):

- Are you available in Bangalore?
- When can you join if you get selected?
- Mention the languages you can fluently speak?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

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