Customer Service Executive

5 days ago

Delhi Delhi, India 7sky Business Solution Full time

**Title**: Customer Service Associate

**Department**: Customer support

**Experience**: 0.6 to 2 Years

**Salary**:16000

**Work Type**: Full time (Work from office)

**Working Days**: 6 days working with 1 rotational weekly offs (Should be flexible).

**Skills**: Hindi,English

**Target**: Monthly based
- Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Provide product and service information.
- Identifying, escalating priority issues and reporting to the management as needed.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Documenting details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal / external departments.
- Other duties as assigned.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**

+91 9986051759

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