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Rithum/channel Advisor

2 weeks ago

Remote, India FullStackTechies Full time

**Rithum (Channel Advisor) - Marketplace Operations Specialist**
Experience: 1 - 2 Years
Location: WFH/Bangalore, India
No of positions: 2 Nos
Industry: IT/ ITES
Employment Type: Permanent Job, Full Time
Work Timings: 09.00 AM CET to 06.00 PM CET
Educational Qualification: B.Tech. / B.E / MCA

**What we are looking for**
- Strong proficiency in Rithum (formerly known as Channel Advisor) is required
- The Marketplace Operations Specialist is responsible for managing and optimizing product listings, resolving listing errors, and ensuring seamless feed management across various e-commerce platforms.
- This role involves coordinating with multiple teams, setting up promotions, and ensuring compliance with marketplace guidelines.

**Key Responsibilities**:
Activity list

1. Resolving Listing Error
- Identify and fix product name issues, ensuring compliance with platform-specific guidelines.
- Create and manage rule templates in tools like Rithum to streamline error resolution.
- Address length constraints for product titles and descriptions.
- Resolve brand authorization, trademark, and intellectual property issues.

2. Managing Defective ASINs:

- Identify and correct defective ASINs using feedback from Amazon and other marketplaces.
- Collaborate with internal teams to ensure timely resolution and re-listing of products.

Promotions and Vouchers

1. Vouchers/Promotions Setup
- Configure and manage promotional campaigns and discounts across multiple marketplaces.
- Monitor promotion performance and make data-driven adjustments to optimize results.

Feed Management

1. Product Feed Management:

- Use Feed Management Tools (e.g., Product Up) to create, update, and manage product feeds for marketplaces.
- Regularly review feed performance and resolve any feed-related errors to ensure accurate product information.

Communication and Coordination

1. Upstream/Downstream Coordination:

- Communicate and resolve product feed errors with upstream sources (e.g., supply chain, inventory management) and downstream destinations (e.g., marketplace channels).
- Maintain detailed records of error resolutions and follow up regularly to ensure timely fixes.

2. Brand Application Support:
Special Activities

1. Reporting
- Prepare and present regular reports on listing performance, error resolution status, and promotional campaign success.

2. Customer Support Coordination
- Collaborate with customer support teams to address consumer issues related to marketplace listings.
- Implement feedback mechanisms to improve product information and reduce recurring errors.

3. Continuous Process Improvement:

- Participate in initiatives to streamline listing and feed management workflows.
- Identify opportunities for automation and efficiency improvements.

**Qualifications**
- Bachelor’s degree in business, Marketing, or a related field.
- 2+ years of experience in e-commerce operations, marketplace management, or a similar role.
- Proficiency in using feed management tools (e.g., Product Up) and marketplace platforms (e.g., Amazon Seller Central).
- Strong understanding of marketplace guidelines, brand compliance, and intellectual property regulations.
- Excellent communication and coordination skills.
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Detail-oriented with strong problem-solving skills.
- Experience with Amazon Brand Registry and promotional campaign management.
- Familiarity with Rithum or similar rule-based listing management tools.
- Knowledge of inventory management and supply chain processes.
- This role may require occasional collaboration across different time zones.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Evening shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Years of experience using Rithum (Channel Advisor) for marketplace operations
- Notice Period (days)
- Current CTC (Per month)

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote