Associate, Finance Operations

**Why Headout?**:
**We're a rocketship: 9-figure revenue, record growth, and profitable**:
With $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we're just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term — because that's what our mission needs and deserves. We're growing, profitable and nowhere near done.

**What we do is important**:
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience — from immersive tours to museums to live events and everything in between.

**Why now?**:
The foundation is strong. The opportunity ahead is even bigger. We've hit profitability, built momentum, and proven the model — but there's so much more to build. If you're looking to join a company where the trajectory is steep and your impact is real, this is the moment.

**Our culture**:
Reinventing the travel industry isn't easy, but that's the fun part.

**‍**The role**:
Headout is looking for an **Associate, Finance Operations** **(Chargebacks)** who is capable of adapting to a fast-paced environment, with a primary focus on managing and filing chargebacks across multiple payment gateways. This role is critical in helping the company recover losses from fraudulent or disputed transactions, while ensuring a strong documentation trail and process integrity.

You'll be responsible for investigating disputed transactions, preparing compelling evidence, tracking outcomes across all stages of the chargeback lifecycle, and improving internal processes for better recovery rates. Given the ever-evolving nature of our business, it is critical that you are able to learn independently and seek out and evaluate new ideas to bring back to the organisation.

***What makes this role special?**:
**You own the chargeback lifecycle.** From the initial dispute to the final resolution, you'll manage chargeback cases across all phases, including initial filing, rebuttals, pre-arbitration, and arbitration, ensuring nothing slips through the cracks.

**You build with intent.** You won't just handle cases; you'll contribute to setting up SOPs, refining dispute documentation templates, and creating scalable workflows that enhance accuracy and speed.

**You drive real impact.** Your work contributes directly to recovering lost revenue and reducing operational leakage — making this one of the highest-leverage roles within finance ops.

**You collaborate to win.** You'll partner closely with Fraud, Customer Experience, and Product teams to align evidence, resolve edge cases, and feed insights back into the business.

**You learn and adapt.** As chargeback trends shift and new fraud patterns emerge, you'll be the first to spot them — recommending actionable solutions that improve our win rates and customer experience.

***What skills & experience do you need?**:
**You're an Owner.** You take full responsibility for managing chargeback workflows end to end. With 0-1 years of experience in financial operations, you're confident managing disputes from investigation through to resolution.

**You're Detail-Oriented.** You know that chargebacks are won with evidence. You understand the nuances of reason codes and prepare well-structured, processor-aligned documentation every time.

**You're Analytical.** You track dispute outcomes, identify chargeback trends, and use data to improve both prevention strategies and response processes. You're comfortable working with Excel or Google Sheets to handle large datasets.

**You're Structured.** You document each case meticulously and help define internal SOPs that streamline handling across payment platforms.

**You're Collaborative.** You work well with cross-functional teams and external partners to ensure disputes are approached with the right context and clarity.

**You're Calm Under Pressure.** You manage tight timelines and shifting priorities with focus and resilience — ensuring every case is closed on time, and nothing is overlooked.

**Bonus**: If you're studying finance, accounting, or a related field—or have basic knowledge of financial tools and reporting—that's a plus

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