Front Office Supervisor

2 weeks ago

Thane, India Planet Hollywood Thane City (SJJ Realty Pvt. Ltd.) Full time

1. Ensures Outstanding customer care at all times. 2. Maintains a friendly, professional, cheerful and courteous demeanor at all times. 3.Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. 5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 6. Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. 7. Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. 8. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adheres to company credit limit policies. 10. Allocates rooms to expected arrivals after checking the guests preferences and special requests. 11. Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc. 12. Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. 13. Cross checks all billing instructions are correctly updated 14. Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct. 14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures. 15. Participates in setting yield management strategies, marketing programs and rates 16. Performs other duties as assigned, requested or deemed necessary by management. 17. Ensures Front desk log book and hotel log book is always updated and acted upon. 18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 19. Participates in hotel committees and task force assignments. 20. Assists all departments in servicing the guests especially during high volume periods. 21. Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager. 22. Produces hotel front desk schedules 23. Participates in the budget and forecast reporting 24. Ensures time and attendance policies and payroll are accurately reflected. 25. Attends meetings as required. 26. Ensures front desk supplies are stocked and computer equipment functioning properly. 27. Oversees the business center and ensures the area is clean and guest ready at all times.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8657015177
- Health insurance

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