Front Office

4 days ago


Thane, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Front Office (GSA) : Hotel

Job location:

- Thane, Maharashtra

**Salary**:

- 15,000- 25,000 per month

Experience:

- 1-5 years of experience in a front office or customer service role

Education:

- High school diploma or equivaled

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficient in using hotel reservation software.

IMMEDIATE JOINERS REQUIRED

FULL TIME

**Profile introduction**:
We are looking for a friendly, professional, and customer-focused Guest Service Agent to join our Front Office team. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and smooth check-in and check-out process. You will play a key role in enhancing our guests' overall experience at the hotel by providing exceptional service.

**Responsibilities**:

- Greet and welcome guests with a friendly attitude.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
- Answer phone calls and handle reservations.
- Manage guest billing and payment processes.
- Resolve guest complaints or escalate them as necessary.
- Maintain a neat and professional front desk area.
- Coordinate with other hotel departments to meet guests' needs.
- Maintain accurate guest records and reports.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficient in using computer systems and hotel reservation software.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Positive attitude and a passion for providing exceptional guest service.

**Contact No: 7028272239**

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person



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